However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. At this point, I am not confident that I will ever receive my dress from Flutter & my new date is quickly approaching! Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The lack of communication has been extremely frustrating & concerning! Flutter does not seem to understand the magnitude of this situation & has no desire to appropriately resolve the issue. At this point, I have yet to receive the dress and our original event date of 2/6/21 has passed! Our date of 2/6/21 was clearly stated on the contract I signed w/ flutter & has been paid in full. They ordered a rush replacement of the dress to be made & didn't feel the need to inform me of this issue until last week. I later was informed that my dress was delivered in Dec, however it was wrong. She offered a discount that was extremely minimal given the magnitude of the situation (approx 10%). With no communication for another full week, my planner reached out via email to which the GM of the sister store replied to. The manager said that he would send a tracking number as soon as available, which I still have yet to receive. With no communication or updates for the next week, my wedding planner called to speak to the manager to further voice our concerns & to discuss a resolution, as our event date of 2/6/21 was only 2 weeks away leaving no time for alterations. The manager ensured me that the dress had shipped later in the day on 1/11 and would arrive in 2-3 wks. 4 days later, I had yet to hear back so I sent an email with my concerns & frustrations. He ensured me that he would speak to the shipping manager & get me an update later that day. 1 month later & no update, I called back & spoke to a manager who informed me that the dress was still at the factory & had yet to be shipped. On 12/11, I called Flutter to get an update & spoke to an employee who told me the dress had shipped & should arrive in 1-2 wks. I was told to expect 7-8 months for the dress to arrive. Wearing it made me feel like I could light up the.I ordered my wedding dress through Flutter on 3/21/20 for my wedding scheduled 2/6/21. I was so nervous walking into my appointment but Katherine made the experience so easy! It only took trying on 2 dresses before I found the one. After searching several cities for the dream dress, I just couldn't find one that checked all of my boxes and thought I was going to have to settle. He then squeezed my 6'0 size 6/8 body into tiny dresses. He told me he had special deals for me (dresses out of my 1k budget). I entered the shop when the designer was in (told I was lucky). I was initially excited because the website seemed so different from other bridal shops and. Non traditional bride review - Beautiful gowns, but not out-of-the-box. This was my fourth wedding dress shop and I had been told by two previously that I may not. Words can't express how happy I am about my experience at Flutter Bridal.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |